Refund policy

Return & Refund Policy

TWLKZ & Co.

At TWLKZ & Co., we want you to love your purchase. Many of our products are made to order, so please review product descriptions, sizing, colors, and shipping information carefully before placing your order.

Returns and Exchanges

We do not accept returns or exchanges for changes of mind, incorrect sizes ordered, color preferences, or accidental purchases.

Because many of our products are made specifically for each order, we cannot accept returns simply because a customer no longer wants an item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Include:

Your order number

A description of the issue

Clear photographs showing the problem

We will review your request and, when the issue is confirmed, arrange an appropriate replacement or refund at no additional cost.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

Order Cancellations

Please contact us immediately if you need to cancel an order.

Because some products enter production shortly after purchase, cancellations are not guaranteed once processing or production has begun.

Return Shipping

Please do not send products back without contacting us first. If a return is necessary for an approved claim, we will provide instructions and cover reasonable return shipping costs.

Contact Us

For questions about your order, returns, or refunds, please use the Contact Us page on our website.

TWLKZ & Co.

Nothing in this policy limits any rights or remedies customers may have under applicable law.